Health, Safety & Communicative Diseases

Playbox aims to maintain high standards of health, hygiene and safety, and the co-operation of you as parents is essential in this. We do not have the facilities or staff to nurse sick children who need individual attention, and as a result we ask that all children who are ill be kept away from Playbox until they have fully recovered.

Please ensure your child has the necessary vaccinations and immunisations against childhood diseases at the correct ages. If your child has pierced ears, please ensure they wear studs (not hoops).

It is not our normal practice to take responsibility for giving children prescribed medicines while they are at Playbox. However, if you are not able to do this yourself, please ensure that you fill in a medical form to authorise a member of the team to do this for you.

In cases of sickness and diarrhoea there is a rule that 48 hours must elapse after an illness before a child can return to Playbox. This is important in all cases of infectious illnesses, as one child's illness can so easily spread throughout the children and the team. It is only by keeping to this rule that we are able to avoid the risk of children being unnecessarily exposed to infection. This is particularly important as we cater for babies and toddlers as well as 3 to 4 year old children.

We have trained first aiders on site at all times in case of accidents.

Minor bumps and scrapes are inevitable accidents in the life of young children, and we cannot entirely prevent these. However, all play that involves risks is always supervised by at least one adult. Accidents are noted in the accident book and parents are informed of the circumstance and asked to sign in the book at the close of the session.

Exclusion Procedure for Illness & Communicable Diseases

Disease/IllnessMinimum Exclusion Period
Anti biotic prescribedFirst day at home.
TemperatureIf sent home child must be off for 24 hours.
VomitingIf sent home ill child must be off for 48 hours. Must not return for 48 hours after last attack.
ConjunctivitisKeep at home for a minimum of 24 hours. Longer if eyes still weeping.
COVIDUntil a negative test is received.
Diarrhea48 hours after last attack.
Chicken Pox7 days after the appearance of rash or until spots have dried up.
Gastro-enteritis, food poisoning and salmonellaUntil authorised by General Practitioner and no sooner than 48hrs after last attack.
Infectious Hepatitis7 days from onset of jaundice.
Measles7 days from appearance of rash.
Meningococcal InfectionUntil completely recovered.
MumpsUntil the swelling has subsided and in any case no less than 7 days from onset of illness.
Typhoid FeverUntil declared free from infection from General Practitioner.
ImpetigoUntil skin is completely healed.
Head liceUntil appropriate treatment has been given.
Ringworm of scalpUntil cured.
Ringworm of bodyUntil treatment is given and body is covered.
ScabiesUntil appropriate treatment has been given.
Thread wormUntil appropriate treatment has been given to the whole family.
Slapped cheekBy the time symptoms are present, the person is no longer infectious.
Hand, foot & mouthFirst day then until child feels better.

Head lice are unfortunately a common problem, but regular checking and immediate action can quickly get rid of the nuisance and prevent it from spreading. The NHS Direct web site offers advice

The NHS Direct Website is also a useful resource for other ailments and worries. Address is

Change of Details

You are required to notify Playbox as soon as possible in writing of any change to your child’s details, address, phone numbers, allergies and doctor’s details. It is in the child’s interest that all details are kept up to date at all times. It is vital that mobile phone numbers are correct for all your child’s contact numbers.

Policies & Procedure

Please read the policy document which can be loaned to you, if you wish to have a copy of your own please speak to a member of the Playbox team who will be only too pleased to help you, if you require a translation or a copy written in larger print, please let us know and we will get a copy to you as soon as possible.

Complaints Procedures & Policy Summary

We operate the following complaints procedure. We are required to keep a 'summary log' of all complaints. This is to be made available to parents as well as to Ofsted inspectors. A full procedure is set out and held by Playbox you may view it at any time it acts as the 'summary log' for this purpose.

How to Complain

A parent who is uneasy about any aspect of our provision should first of all talk over any worries and anxieties with the pre-school leader, who will log all complaints on our official complaints form, it is an OFSTED requirement that all complaints are investigated and that you the parent/carer are given an account of the findings and the action taken to resolve the situation. If this does not resolve the problem the next stage is to request a meeting with the manager and/or the management committee.

If the matter is still not sorted out to the parent's satisfaction, they should again contact the management committee. If parent and group cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. When the mediator has concluded her/his investigations, a final meeting is held.

Parents may approach Ofsted directly at any stage of this complaints procedure. Where there seems a possible breach of registration requirements, it is essential to involve Ofsted, the registering and inspection body has a duty to ensure the Standards for Day Care are adhered to:

Early years OFSTED
The National Business Unit,
Piccadilly Gate,
Store Street
M1 2WD
Tel: 0300 123 1231

The following policies are available for you to view:

Child Protection

Suitable People

Key person


Safety and suitability of Premises, Environment and Equipment

Equality of opportunity

Information and Records

Next: Policies & Procedures

‹ Previous: Moving on to School